Virtualization helped you address key priorities including secure remote access to network resources from laptops and home PCs while helping IT become more efficient and agile. Now times have changed. Workers use more devices and demand is intensifying for anytime, anywhere access to business apps and data. C-level executives need the business to be more productive—and that means workers who are mobile, secure and efficient. Can you enable full productivity on any type of device? Are consumer-grade mobile apps and file sharing services poking holes in your security posture when users are mobile? Are multiple vendors causing headaches when you patch together solutions for app delivery, data, mobility and networking? If you can't provide the mobility, flexibility and seamless experience users have come to expect, it's time to update your strategy for the way people work today.
Evolving business and workforce needs are driving the rapid adoption of workspaces that supports the delivery of any app to any device. A complete workspace must include mobile application that allows IT to securely deliver native mobile apps in additional to virtual Windows desktop apps, SaaS and web apps, as well as file sync and sharing.
In this white paper, we'll pose the tough questions every IT organization needs to be asking today. We'll explain how those questions can be answered with a complete workspace that drives business value. We'll explain why virtualization shops are now expanding to embrace mobility, including:
The drivers for the rise of mobile delivery are clear and powerful. Mobile technologies have transformed the way people conduct their personal lives, and mobility is quickly becoming a baseline expectation at work as well. In Forrester research, 58 percent of enterprise workforce respondents said they expect their company to provide the mobile tools they need to do their job, and 68 percent of these respondents said they use a smartphone at least weekly for work.
The implementation of work-at home strategies can help companies retain talented employees and empower them for full productivity—but only if the right tools are available. In the survey, 56 percent said they are more productive when working from home, and 45 percent of respondents said they would work from home more frequently, but only 39 percent feel their company provides home workers with all of the technology they need to do their job from home.
Businesses now recognize the potential to increase productivity, agility and employee satisfaction through remote work—whether at home, a client site, a hotel or a coffee shop. It's up to IT to evolve accordingly.
Some of your users are going to require native mobile apps, web apps, and virtual apps. Are you able to deliver all these different types of apps through a single app store over the same network infrastructure? For BYOD users, are you able to separate your users' personal apps and data, without having to enroll their personal smartphone or tablet? Some of your users may have had to resort to using native mobile email to be productive. But native mobile email lacks many of the enterprise features they're used to having when they use their email with their desktop or laptop. Are you able to provide them the choice of a virtual enterprise email app or an enterprise class, secure mobile email app? For web apps, are you able to give users the option of using a native secure mobile browser or virtual browser?
Key use case: BYOD A digital workspace that supports mobility gives people flexibility to be productive on any device, including the devices they've chosen to use in their personal lives. In fact, this preference can be so strong that the adoption of BYOD is becoming a matter of necessity for many IT organizations to avoid the risks of shadow IT and unsanctioned practices. While some workspace vendors limit users to a set number of devices, Citrix Workspace allows people to use as many devices as they'd like—four, six or even more.
Key use case: Shared mobile devices Many organizations provide corporate mobile devices to be shared among field or mobile workers, such as factories, hospitals and telecommunications providers. With Citrix Workspace, the company can maintain security and control through MAM while still providing a simple and transparent user experience.
For virtual apps and desktops can employees be productive from anywhere—even over low bandwidth or shared wifi—without increasing risk? For mobile apps, does each app have its own secure VPN tunnel to prevent malicious to access your corporate network or do the apps have to share a single VPN tunnel even if the apps are managed?
Employees have little patience for clumsy SharePoint implementations or slow FTP sites. If they don't have a simple and convenient way to share documents, they'll use their personal file share system for business purposes. That's a huge risk for your business. Consumer focused storage systems are great for family photos or personal documents, but they're hardly enterprise-class.
A workspace with complete mobility support includes file sharing that integrates with both virtual desktops and mobile apps for a seamless experience. Workers can easily share content with the right people—including vendors, partners and other employees—while IT maintains security and control based on the content of the files themselves.
Are you managing multiple vendors for app and desktop virtualization, enterprise mobility management, secure data sync and share, mobile productivity apps and networking? You already know how hard that makes it to manage apps across point products, much less provide a unified user experience. It's time to get control over all types of apps with a consistent approach.
A workspace complete with full mobility support lets IT streamline and simplify. Working with a single vendor for a complete mobile workspace saves time, reduces staff training needs, simplifies technical support, lowers overall costs and gives users a more seamless and convenient experience.
A complete workspace solution must address five essential pillars of enterprise security:
Citrix Workspace is a complete solution for mobile workspace delivery, expanding on the Citrix virtualization technology you're already using. Citrix XenApp powers virtual app delivery, while Citrix XenDesktop powers VDI and other virtual desktop delivery models. These core capabilities are complemented with Citrix ShareFile for enterprise file sync and sharing (EFSS), Citrix XenMobile for enterprise mobility management (EMM) and Citrix NetScaler for secure remote access from any device.
The business value of Citrix Workspace is clear: driving productivity for the mobile workforce and the business while streamlining IT processes.
Aligning with C-level outcomes Citrix Workspace helps IT leaders meet the expectations of senior executives as reflected in a recent survey.
App and desktop virtualization give people the freedom to access apps and data from wherever they're working, but data is no less critical for business productivity. People need to be able to access, sync and share files easily from whatever device they're using. The use of unsanctioned personal file sharing services pose serious security risks and undermines compliance. IT needs to provide an enterprise-grade service with a consumer-like experience and enhanced business functionality to promote adoption.
ShareFile complements app and desktop virtualization as part of a complete mobile workspace. For users, ShareFile provides:
For IT, ShareFile provides:
Mobile devices have become central to business productivity, as people turn to tablets and smartphones—both IT-issued and BYO. IT needs to protect data accessed on these devices without overly restricting use or interfering with personal content. At the same time, IT has to make sure that consumer-grade mobile apps for business protect corporate data.
App and desktop virtualization address one component of secure mobile and remote access, keeping sensitive data in the datacenter and not on the device itself. XenMobile complements virtualization by allowing data to be downloaded securely to a mobile device when needed.
For users, XenMobile provides:
For IT, XenMobile provides:
With more types of devices and apps being used, remote access can easily become much more complex for IT, with a myriad of more point products for different devices, ownership models, networks and apps. IT needs to consolidate and simplify remote access infrastructure while giving people a simple, consistent way to access their apps from whatever device they're using.
NetScaler solves the complexity of any-device, any-app productivity. The solution provides remote access from any device type to XenApp and XenDesktop environments; SSL VPN-based remote access to enterprise apps, web apps and SaaS; and integration with XenMobile for secure mobile apps.
For users, NetScaler Unified Gateway provides:
Many Citrix customers approach the move to mobility through a phased implementation focusing on user impact and business value.
First, assess your environment to understand your existing business mobility deployment and its challenges to users and IT. Whiteboard existing scenarios like:
You'll also need to identify key mobility use cases and workflows. Consider these from the perspective of users and the workforce, and their needs, preferences and workstyles across different types of devices, apps and networks.
Your assessment should also include business requirements around security and compliance.
Next, create a conceptual solution mapping out the proposed user experience and workflows.
Focus initially on low-hanging fruit that can deliver quick wins for IT and users, such as adding ShareFile to support important file sharing use cases, and then expanding with XenMobile to allow a greater range of mobile apps to be used. Your proof-of-concept for the solution should be conducted with representatives from all business units to ensure that you're meeting the full spectrum of requirements.
Implement mobility in phases, not for every user at once. Target a single business unit, and manage adoption for success by collecting feedback, evaluating acceptance and using this insight to iterate and refine the solution.
The rise of mobile workstyles and the increasing strategic importance of business mobility pose challenges that can't be addressed through a piecemeal, multi-vendor technology stack. Only a complete and unified workspace solution including mobility can empower people to be fully productive on any device, using any app, with the high-quality experience they demand and the security IT requires.
With Citrix Workspace, organizations can overcome mobility headaches around security and management, provide a rich set of enterprise-grade mobile productivity apps, enable secure file sharing on any device and deliver a seamless experience through a single, comprehensive solution. By implementing Citrix Workspace through a phased approach based on your most important use cases, you can complete the transition to mobile workspace delivery while driving optimal value for your business.